I made the difficult decision to remove my mother from this facility shortly after she arrived for rehabilitation following knee-replacement surgery. I simply did not feel that her safety, dignity, and recovery needs would be properly supported. My mother needed help standing, walking with a walker, and getting to the bathroom safely. Instead, we were told that a walker would not be readily available and that staff would not assist her with getting up to use the restroom. The alternative presented to us appeared to be leaving her in diapers. For someone who had just undergone knee surgery and was sent there specifically to regain mobility and independence, this was deeply troubling. We were also asked to sign a consent form concerning sleeping medication at night. While I understand that medications may sometimes be medically appropriate, given the other concerns we were already experiencing, I was not comfortable agreeing to anything without clearer explanations and reassurance. The most heartbreaking part of my visit was seeing other vulnerable patients asking me a complete stranger for water because they said staff had not brought them any. When I informed a staff member, the response I received was that they did not need water. Watching elderly and dependent patients plead for such a basic necessity was something I could not ignore. I understand that every family may have a different experience, and I can only speak about what I personally saw and was told during my mother’s time there. However, what I witnessed was serious enough that I could not leave her in their care. A rehabilitation facility should help patients safely rebuild their strength, confidence, and independence while protecting their basic dignity. Unfortunately, that was not the environment I observed. If your loved one is being considered for this facility, please visit in person and ask very specific questions about access to walkers, bathroom assistance, hydration, medication policies, staffing, hygiene, and the actual rehabilitation schedule. Pay close attention, and do not be afraid to advocate for them. I am thankful that I was present and able to bring my mother home. My heart remains with the patients who may not have family nearby to speak up for them.

I am extremely disturbed by what I witnessed at this facility. I brought my mother here after knee surgery expecting a safe, supportive environment focused on rehabilitation and recovery. Instead, I checked her out because I did not feel comfortable leaving her in their care. From our experience, the environment did not feel focused on helping my mother regain her independence. We were told she would not have a walker readily available and that staff would not assist her with getting up to use the bathroom. The apparent solution was to keep her in diapers. For a patient recovering from knee surgery who needs appropriate assistance with mobility and basic hygiene, this was completely unacceptable to me. We were also presented with a consent form regarding giving my mother sleeping medication at night. That raised another serious concern for our family, particularly when combined with everything else we were witnessing. What disturbed me most, however, was not limited to my mother’s care. While I was there, other patients were asking ME to get them water because they said staff would not provide it. When I brought this to a staff member’s attention, I was essentially told not to worry about it because they didn’t need water. That moment told me everything I needed to know. These are human beings—many of them elderly, recovering, vulnerable, and dependent on the people working there for their most basic needs. Seeing patients asking a complete stranger for WATER was heartbreaking. I cannot speak to what happens here every day or to every patient’s experience. I can only describe what I personally witnessed during my mother’s stay, and what I saw was enough for me to remove her from the facility. The entire experience left me deeply concerned about the level of attention being given to patients’ basic needs, dignity, mobility, and rehabilitation. It also left me questioning whether the priorities of this facility are truly centered around patient recovery. If you have a parent or loved one being sent here after surgery, I strongly recommend that you visit the facility yourself, ask detailed questions about mobility assistance, bathroom assistance, medications, hydration, staffing, and rehabilitation, and advocate for your loved one. I am grateful that I was there and able to advocate for my mother. What worries me most are the patients who may not have family members present to do the same.

My mother has been a resident here at West Valley Post Acute since 10/21. I can only speak for my family’s experience but I have found that the staff here is very professional and friendly.They treat my mother very well and with respect. I often come to visit unannounced and that says to me that we are always welcome here. My mother always looks groomed, clean and generally in a good mood. No place is perfect. I wish there were more interactive activities. The bingo is fun though and they do a movie day. Also they have little parties on the holidays which I think are very sweet💕. My sisters and I visit as often as we can and we all feel the same way 😊

Front desk is rude