Visited a friend at West Valley Post Acute and the blonde woman at the front desk was incredibly rude. Her attitude was unnecessary and made the whole visit uncomfortable. If you’re working the front desk at a healthcare facility, you should know how to speak to people respectfully. Management really needs to address this.

Our family is incredibly grateful to West Valley Post Acute for the kindness, compassion, and care they showed our loved one during their rehabilitation. Leaving a family member in someone else’s care is never easy, but the staff gave us peace of mind by treating them with dignity, patience, and genuine care. We truly felt that our loved one was more than just a patient. Thank you to the nurses, therapists, caregivers, and entire team for everything you did to support their recovery. Our family will always be grateful for your kindness and dedication. Highly recommend West Valley Post Acute!

I’m very happy with the care my grandfather. received at West Valley Post Acute. The staff were wonderful, caring, and always willing to help. Everyone was kind, attentive, and made sure she was comfortable and well cared for. We truly appreciate all the time, patience, and compassion they showed her. Overall, we had a very positive experience and are very grateful for the care my grandfather received. Thank you to the entire staff for everything you did for her!

I recently had the opportunity to observe the care my loved one received at West Valley Post Acute, and I am genuinely impressed. The staff demonstrates a strong commitment to providing compassionate and attentive care, ensuring that residents feel valued and supported. The caregivers are attentive and responsive to the needs of the residents. They take the time to engage with each individual, fostering a warm and welcoming environment. – **Personalized Attention**: My loved one received tailored care that addressed their specific needs, which made a significant difference in their comfort and well-being. Family Day Activities One of the standout features at West Valley Post Acute is their monthly **Family Day**. This event is a wonderful opportunity for families to engage with their loved ones and the community. The recent Family Day event was a huge success, with many families participating. It was heartwarming to see the joy and connection among residents and their families. Fun Activities The activities planned for the day are enjoyable and promote interaction, making it a memorable experience for everyone involved. From games to entertainment, there’s something for every family member to enjoy. I am eagerly looking forward to participating in Family Day again next month. It’s a fantastic initiative that not only enriches the lives of the residents but also strengthens family bonds.

My mother received excellent care during her stay at this skilled nursing facility while receiving IV antibiotics. The nursing staff were kind, attentive, and professional, and they consistently treated her with compassion and respect. We truly appreciated the care and support provided by the entire team. The food was satisfactory, and overall, we had a positive experience and are grateful for the care my mother received.

My mom has been receiving care at this skilled nursing facility, and I’m very grateful for the staff and the care they’ve provided. Everyone has been kind, attentive, and respectful, and they’ve made sure she feels comfortable and well cared for. The staff communicates well with our family and takes the time to answer our questions and keep us updated. It gives me peace of mind knowing my mom is in good hands. I truly appreciate everyone who has helped with her care and would recommend this facility to other families. I highly recommend this place!!

My mom is in this place and aside from the wonderful physical and occupational therapies only some staff are doing their job nicely. Others are lazy and disrespectful with attitude. Very unprofessional. Recently my mom had to wait to be changed from her soiled diaper because all nursing staff was allowed to take their long break together and no one was willing to change her before that. Poorly managed place with many incompetent staff. .

I made the difficult decision to remove my mother from this facility shortly after she arrived for rehabilitation following knee-replacement surgery. I simply did not feel that her safety, dignity, and recovery needs would be properly supported. My mother needed help standing, walking with a walker, and getting to the bathroom safely. Instead, we were told that a walker would not be readily available and that staff would not assist her with getting up to use the restroom. The alternative presented to us appeared to be leaving her in diapers. For someone who had just undergone knee surgery and was sent there specifically to regain mobility and independence, this was deeply troubling. We were also asked to sign a consent form concerning sleeping medication at night. While I understand that medications may sometimes be medically appropriate, given the other concerns we were already experiencing, I was not comfortable agreeing to anything without clearer explanations and reassurance. The most heartbreaking part of my visit was seeing other vulnerable patients asking me a complete stranger for water because they said staff had not brought them any. When I informed a staff member, the response I received was that they did not need water. Watching elderly and dependent patients plead for such a basic necessity was something I could not ignore. I understand that every family may have a different experience, and I can only speak about what I personally saw and was told during my mother’s time there. However, what I witnessed was serious enough that I could not leave her in their care. A rehabilitation facility should help patients safely rebuild their strength, confidence, and independence while protecting their basic dignity. Unfortunately, that was not the environment I observed. If your loved one is being considered for this facility, please visit in person and ask very specific questions about access to walkers, bathroom assistance, hydration, medication policies, staffing, hygiene, and the actual rehabilitation schedule. Pay close attention, and do not be afraid to advocate for them. I am thankful that I was present and able to bring my mother home. My heart remains with the patients who may not have family nearby to speak up for them.

I am extremely disturbed by what I witnessed at this facility. I brought my mother here after knee surgery expecting a safe, supportive environment focused on rehabilitation and recovery. Instead, I checked her out because I did not feel comfortable leaving her in their care. From our experience, the environment did not feel focused on helping my mother regain her independence. We were told she would not have a walker readily available and that staff would not assist her with getting up to use the bathroom. The apparent solution was to keep her in diapers. For a patient recovering from knee surgery who needs appropriate assistance with mobility and basic hygiene, this was completely unacceptable to me. We were also presented with a consent form regarding giving my mother sleeping medication at night. That raised another serious concern for our family, particularly when combined with everything else we were witnessing. What disturbed me most, however, was not limited to my mother’s care. While I was there, other patients were asking ME to get them water because they said staff would not provide it. When I brought this to a staff member’s attention, I was essentially told not to worry about it because they didn’t need water. That moment told me everything I needed to know. These are human beings—many of them elderly, recovering, vulnerable, and dependent on the people working there for their most basic needs. Seeing patients asking a complete stranger for WATER was heartbreaking. I cannot speak to what happens here every day or to every patient’s experience. I can only describe what I personally witnessed during my mother’s stay, and what I saw was enough for me to remove her from the facility. The entire experience left me deeply concerned about the level of attention being given to patients’ basic needs, dignity, mobility, and rehabilitation. It also left me questioning whether the priorities of this facility are truly centered around patient recovery. If you have a parent or loved one being sent here after surgery, I strongly recommend that you visit the facility yourself, ask detailed questions about mobility assistance, bathroom assistance, medications, hydration, staffing, and rehabilitation, and advocate for your loved one. I am grateful that I was there and able to advocate for my mother. What worries me most are the patients who may not have family members present to do the same.

My mother has been a resident here at West Valley Post Acute since 10/21. I can only speak for my family’s experience but I have found that the staff here is very professional and friendly.They treat my mother very well and with respect. I often come to visit unannounced and that says to me that we are always welcome here. My mother always looks groomed, clean and generally in a good mood. No place is perfect. I wish there were more interactive activities. The bingo is fun though and they do a movie day. Also they have little parties on the holidays which I think are very sweet💕. My sisters and I visit as often as we can and we all feel the same way 😊

Front desk is rude

My dad came to this facility with a very severe wound, and I was extremely nervous about his recovery and whether it would heal properly. He had been at a nursing facility before and most are not very reliable. I’m so grateful to say that with the care he received here, his wound completely closed. The wound care team truly did an incredible job, and seeing that kind of progress was such a relief for our family. Maya and Patricia were outstanding throughout my dad’s stay. They were supportive, attentive, and helped us navigate his care during a very stressful time. I also want to recognize the physical therapy team, nurses, and janitorial staff. Everyone played a role in making sure my dad was well cared for and comfortable. The staff worked hard, treated him with kindness, and made a difficult situation much easier for our family. We came in very worried and left incredibly grateful for the care and progress my dad made here. Thank you to everyone who was part of his recovery.

I am extremely happy with all departments from top to bottom from bottom to top. I’ve been here since 2024 of course there are problems, but no matter who they do solve the problem immediately and I’m extremely happy camper.

I am extremely disappointed with the customer service I received from the front desk at West Valley Post Acute, specifically from Karen. Her behavior over the phone and in person was rude, unprofessional, and completely unacceptable. She spoke over me and raised her voice, and unfortunately, this is not the first time I have experienced this kind of attitude from her. I was considering referring a patient to this facility, but after this experience, I have decided not to do so. When healthcare professionals are considering where to refer their patients, the way they are treated by the facility’s staff absolutely matters. I believe West Valley Post Acute may otherwise be a good facility, which makes this situation even more disappointing. The front desk is often the first point of contact and represents the entire organization. Staff in that position should be courteous, professional, and welcoming – not rude or confrontational. Karen’s attitude is, quite frankly, a deal breaker for me. I sincerely hope the administration takes this complaint seriously and addresses the issue. A good healthcare facility deserves front – desk staff who reflect the same level of professionalism and respect that patients, families, and referring professionals should be able to expect.

We had our mom at another acute care facility on to have to rush her to emergency do to lack of care. At West Valley the nursing staff and entire team is dedicated and do excellent work. My mom loves it there. Thank you West Valley PA!! They do a great job!

“I can’t say enough good things about Post Valley Rehabilitation Center. They’ve been a huge support for my dad and for me. After his discharge from the emergency room hospital, they brought him in and have kept him under careful observation for at least 30 days. I’m so grateful that they aren’t just sending him out after a short time—they’re ensuring he has a safe place to go after rehab as well. The staff are compassionate, professional, and truly put the patient first. I can’t thank them enough for easing a lot of my stress during this difficult time.”

This facility is so unprofessional with such poor management. I have been asking for a blood draw for 3 days already without any responses. I feel an infection starting and there was no urgency. I wanted to leave a 1 star but leaving a 2 simply because Vanessa from Admissions, Alan & Czarina from therapy have been so good to me and have been taking care of me. Sharpnum & Tina from nursing have been good too. The administrator here has no control of this facility and I witness such inappropriate things here while she sits in her a office laughing with her friends rather taking control of situation to take care of the patients. Today they had a meeting saying they have been trying to contact the Dr when my surgeon only mentioned he got the call today while the RN heard him over speaker. So much stress in this facility while trying to turn me out to the ER after 5pm.. this late on a Friday without keeping me informed. Very inappropriate waiting until they all leave so they can turn me out. No family here and I’m from out of state. Poorly handled and I feel this was also due to a complaint I had addressed regarding what I witness on how they treated a pregnant employee. Noticed this all occurred after witnessing this and bringing this up to their management. How can this go on at such a great establishment. Poorly managed…

My father recently had neck surgery and originally wanted to go to Topanga Terrace since he had been there before. When it came time for discharge, that unfortunately wasn’t an option and we were given the choice between going to Santa Monica or staying local at West Valley Post Acute in West Hills. I can’t say enough good things about the care he received at West Valley Post Acute. The staff went above and beyond for my 79-year-old father, who at the time couldn’t walk or take care of himself. Every single person we encountered treated him with kindness, patience, and genuine compassion. They truly made a difficult time much easier for our family and I’m incredibly grateful. Honestly, everyone on that team deserves recognition (and a raise). I would highly recommend this facility to anyone looking for quality care for their loved one.

Nice and clean workers friendly very good experience

Amazing and Magical Place! My Aunt Bettie was brought here after several attempts to seek a suitable care location for her needs and I must say their staff and attention to care for their patients is stellar. During our last visit, Vanessa was making sure that Bettie was well cared for and even brought her some flowers to brighten up her day. It was so special and I just had to let everyone know this place actually cares about their patients. We had less than favorable results in other facilities but I believe we found the right place now. Thank you Vanessa and West Valley Post Acute for going above and beyond!

A great place for recovering elderly. Our family is so grateful for their effort. Very clean rehab/nursing home. Maintenance is top notch. Highly recommended.

My dad just recently was there for six weeks post op and rehabilitation for his hip replacement. The level of care the staff has provided my father has been wonderful. The facility was clean and welcoming. The staff from CNA’s, Nursing, Front desk, Rehab/therapists and Social Worker Maya were so kind, helpful and supportive. I am grateful for the care they provide him.