Nice and clean workers friendly very good experience

Amazing and Magical Place! My Aunt Bettie was brought here after several attempts to seek a suitable care location for her needs and I must say their staff and attention to care for their patients is stellar. During our last visit, Vanessa was making sure that Bettie was well cared for and even brought her some flowers to brighten up her day. It was so special and I just had to let everyone know this place actually cares about their patients. We had less than favorable results in other facilities but I believe we found the right place now. Thank you Vanessa and West Valley Post Acute for going above and beyond!

A great place for recovering elderly. Our family is so grateful for their effort. Very clean rehab/nursing home. Maintenance is top notch. Highly recommended.

My dad just recently was there for six weeks post op and rehabilitation for his hip replacement. The level of care the staff has provided my father has been wonderful. The facility was clean and welcoming. The staff from CNA’s, Nursing, Front desk, Rehab/therapists and Social Worker Maya were so kind, helpful and supportive. I am grateful for the care they provide him.

Do not put your loved ones here. She came to this place under the recommendation of ucla west hills hospital. They don’t provide proper care. Mom went into septic shock and got a respiratory infection. She sat in her own filth for hours. She was lucky to get one change in 24 hours. This caused a stage 4 pressure wound. No wound care. We will be seeking legal action. Protect your loved one from this horrible place. Nice and clean from the outside and they cannot be trusted.

My aunts been coming her for the past couple of weeks and I am very happy with west valley post acute. Vanessa has made our visits incredible and welcoming. I greatly appreciate the staff and all of the work they do.

My mother didn’t receive any medication for 15 hours. No one answered the phone for 16 hours. Nurses and administrators refused to come to the bedside with patient having light on to request help. In the meantime middle of the night, my mom was verbally harassed by a psychotic patient and threatened & recorded the incidents. They forced her to move rooms along with her oxygen and broken back. Staff refused to provide an accurate phone number to call when confronted with the situation. Immediately worked on transferring to a different facility.

West Valley Post Acute is the best post acute facility in the Valley. My mother has been to 3 different post hospital rehab facilities over the last 4 years and this one is by far the best. The facility is always clean, it doesn’t smells the staff are caring. The therapists are awesome. Social Worker Maya is always willing to go above and beyond, she gave me and my wife her personal cell phone if we had any concerns. I highly recommend this facility.

Awful experience using check in machine

My dad has been there for 2 weeks and this place has been the best rehab ever. My dearly departed mother was in a few rehabs in the valley and none were as nice as WHPA. The place is relatively new and the rooms are clean. My dad actually likes the food and asked us to bring him food again. Most importantly, the staff have been amazing. They’re all very helpful, friendly, and have a great attitude. Mariam, the head nurse is an absolute angel. My dad will need another surgery in a month and we are definitely bringing him back here.

This is by far the cleanest rehab I have been to . The nurses are extremely nice, especially Maryam who has helped my dad tremendously, and the staff is very knowledgeable and helpful.

Very happy with West Valley. They do a great job!

Good people

I am a home health and hospice nurse. I work with a lot of skilled nursing facilities when patients are ready to be discharged home. I wanted to take the time to highlight how amazing Daniella and Gabriella were with a recent patient discharge. Both were very easy to work with and were very communicative with this very complex situation. Most importantly, I feel like they cared deeply for this patient and their other patients. This attention to detail and caring attitude really helped provide a safe and efficient discharge home. This is not the case at a lot of other facilities. Thank you Daniella and Gabriella!

Noisy, slow nurse response, dirty bathrooms, inedible food, lack of knowledge of medications, middle of night unnecessary sleep interruptions, severely uncomfortable beds and pillows, longer than acceptable response to call light, nasty head of nurses, but PT techs very good.

Our experience is great. Nurses and food also greater

Wonderful place where my dad was able to spend time and rehabilitate after a hospital stay. They let me check him out and spend time with him every day and they have a clean facility with great senior activities. I really appreciated the staff- they were all wonderful people and caring. I highly recommend this place

This facility was able to help my aunt and provided exceptional care throughout the rehabilitation process. A huge thank you to Vanessa from Admissions, she has been incredibly helpful, supportive, and kind during this difficult time. Her compassion and guidance made a world of difference in ensuring my loved one received the care and support needed to get better. Thank you Vanessa.

Physical and Occupational Therapy is superb! A patient feels so secure by the nursing staff and by the whole team that is there to help. When you are in a vulnerable situation and you need people to trust, if your scared and unsure of your future, this is the best place to be to know there are good people that have good intentions. I want to thank everyone who helped me get better since the first day I arrived. I know God will bless all the good and honest people there. A special thank you to Kimmie, Shakeh, Deepa, Albrect, Melissa the CNA & Maryam and Maria the RN are deeply caring individuals. Vanessa has also been incredibly kind and supportive throughout the process. Bridget and Nyah , thank you for making Bingo fun along with the rest of the residents there. Front Desk Dana is simply amazing by welcoming them in. Susana, and Edwin thank you for the food as well!. Anne Marie, you’re also an incredible Administrator.